FAQ
At MOTAWILL inverter store, we appreciate the opportunity to serve you. We want you to Trust the MOTAWILL®, which means providing you more than just products. It means providing you answers and solutions. The FAQ’s below address some of the common questions we encounter.
What is your toll free number?
(020)83859919
Who do I send emails to at your company?
Please send emails to [email protected]
What are the hours of operation for your Customer Care team?
Customer Care Representatives are available 8:30am PST – 8:00pm PST, Monday through Friday +86-136-5147-1826( Holiday Hours (Closed),Christmas Eve & Christmas New Year’s Eve & New Year’s Day).
Can I change my account information?
Log into your account using your email and password to review your account information including order history, shipping, and billing data. Some account information can be edited for accuracy.
How do I reset my password?
If you forgot your password:
- Click the Log In button at the top of the page
- Click the "Forgot your password?" link
- Follow the steps listed to reset your password
To change your password:
- Log into your account
- Click the "Your Account" link at the top of the page
- Click the "Change Password" link under Account Settings
How do I unsubscribe from receiving promotional emails?
Log into your account to update your communication preferences or click on the Unsubscribe link at the bottom of the newsletter/email. If you unsubscribe from marketing or promotional communications, you will continue to receive transactional communication relative to any orders.
Does motawillinverter.com have a privacy policy?
Please feel free to read our Privacy Policy.
Can I return an order?
MOTAWILL honors the return of non-defective products within 30-days of original purchase. Please review the complete details of our refund and returns policy.
Are your products covered by a warranty?
MOTAWILL provides extended warranty coverage against manufacturer defects. Review the Warranty information on many of our products.
Are there conditions for use of your site?
Please review our complete Conditions of Use Policy.
